Victory Menswear wants your experience buying our shoes to be a positive one.  If the shoes are not fitting properly, we can remake the shoe for you at no charge.  You simply have to return your existing shoes to our storefront address and email us the new size you would like. We will reproduce a second identical shoe in the size of your choice. This is offered once for every sale.

Promotional sales are not included.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at vic@victorymenswear.com

Exchanges

We only replace items if they are defective or damaged. For the shoes exchange, we provide one time offer of exchanging the items if the size did not fit you. If you need to exchange it for the same item, send us an email at vic@victorymenswear.com and send your item to: Victory Menswear, 453B Eglinton Ave West, Suite B Toronto, ON M5N 1A7

Shipping

To return your product, you should mail your product to: Victory Menswear, 453B Eglinton Ave West, Suite B Toronto, ON M5N 1A7.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.